Please note, our Coronavirus COVID-19 Clinic Policy & Procedure document should be read as a temporary supplement to these Terms of Business.
We are Hospitality Services London Ltd, trading as, Podiatry Station.
These Terms of Business apply to in-clinic patient appointments, as well as remote sessions for online video or phone consultations.
By accepting our services or purchase of goods, you the patient, contractually agree to the Terms of Business as laid out below. These terms may be amended and/or updated without any prior notice.
We are registered with the ICO. Patient records are the property of, and will be retained by, Podiatry Station in the interest of patient welfare. We may also use this information to contact you with latest offers, news, and important information. Data is stored for a maximum period of 3 years. At the patients’ request, we can provide copies of personal information we hold. If the request is excessive, we may charge a fee for this service. We will not disclose any of your personal information to a third party for monetary gain
Private healthcare is currently not subject to VAT at the current rate. However, VAT is payable at the standard rate for all products purchased, which fall outside of the specified appointment and service being provided. Treatment costs do not include consumables for use at home. Where we may charge an administration fee, for whatever reason, this will be a minimum of £25.
We are a private clinic and are not funded by the NHS. All consultations are chargeable, and we cannot provide free assessments without a booked appointment. At an appointment, patients will have their foot or nail problem assessed by a Podiatrist. A treatment plan will be agreed with the patient before treatment commences. By accepting treatment, the patient is providing their consent to our services. The cost of the treatment will be in line with the clinics current price list.
Patients should not be accompanied by friends or family into the treatment room unless:
No pets are allowed in the clinic. No smoking is permitted in the clinic. Children must be seated at all times.
Invoices must be settled immediately. We do not offer credit terms. All appointments are payable in advance and in full to guarantee a booking. Special orders for products such as orthotics/insoles, must also be paid for, in advance and in full. All payments are paid in line with our cancellations and missed appointments terms (as set out below).
Prices through private healthcare insurance providers will vary, and the clinics standard rates do not apply. Please check with your insurance provider directly for prices and treatment information.
Patient photo identification and proof of address is required prior to the start of each episode/treatment plan.
Once the patient has attending an appointment, we will bill the insurer directly. The patient remains fully responsible for the fee at all times. In case of non-payment (in full or in part) by the insurer, the amount owed must be paid by the patient immediately, upon demand. A payment request will be sent by email, or we will telephone you, where there is no email address available. However, if we do not receive payment promptly, we will send postal demands or reminders, which are each subject to a £25 admin fee. Failure to pay will result in legal action for recovery.
Health insurance providers do not pay for cancelled appointments, non-attendance, or consumables. The patient is liable for these costs in line with the clinics terms.
All other Terms of Business apply as per this document.
Over the Phone – Debit Card/Credit Card/AMEX
In Clinic – Cash/Debit Card/Credit Card
Vouchers have no cash value and gift vouchers are non-refundable once purchased. Scanned or photocopied vouchers will not be accepted. Vouchers cannot be transferred and must be used by the named person only. One promotion or discount can be used per transaction. Vouchers are subject to the printed expiry date on each respective voucher. All discounts and promotions are available to private paying patients only and cannot be used against healthcare insurance invoices.
All cancellations must be received a minimum of 48-hours prior to the appointment time. Cancellations made less than 48-hours prior to the appointment time will be subject to a 50% or £25 (whichever is greater) cancellation charge.
Failure to attend an appointment is subject to a 100% charge of the appointment cost.
We aim to run a professional, polite, and friendly service. Therefore, we expect the same from our patients and anyone else related to the patient who may be present throughout an appointment. We take abuse and rude behaviour very seriously. This will not be tolerated, and no future appointments will be made available if any such situations occur, especially where we may feel threatened. In some cases, we will not hesitate to report such behaviour to the Police for investigation.
We hope you never have reason to complain. However, if you feel that there is something you wish to complain about please direct your comments in writing within 3-days from your appointment, to The Clinic Manager, Podiatry Station, 10 Station Road, Edgware, Middlesex HA8 7AB. Any dispute regarding consultation, diagnostic or treatment should be raised immediately with the Podiatrist at the time of your appointment, or within 48-hours at the very latest.
After having been closed for more than 2-months, we are back and open to treat all patients. Following the advice given by Public Health England, and guidelines issued by The College of Podiatry, we are now able to treat all patients that are deemed to be safe. Health and safety is paramount, so we have introduced extra measures within the clinic to protect everyone. Patients can find out more about the changes being implemented on our website under ‘Coronavirus (COVID-19) Clinic Policy & Procedure’.
If you need to see a Podiatrist, please contact us and we will carry out a health check to confirm if we are able to offer you an appointment immediately. In the meantime, we are reviewing the situation on a daily basis, and will release updates on our website, by email and via our social media channels should the guidelines change again.
Appointments will only be offered to patients who we feel are no risk to others!
You can contact us by telephone on 0203 327 0194, or by email at firstname.lastname@example.org
If you wish to discuss anything, require advise, or just want to have a chat, please feel free to get in touch with us. We are here to help!
Don’t give up… continue to stay safe, hopeful and happy. We will get through this!
Looking forward to returning to normality and seeing all our lovely patients soon…