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10 Station Road, Edgware, Middlesex HA8 7AB 020 3327 0194
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Terms of Business

Terms of Business

Please note, our Coronavirus COVID-19 Clinic Policy & Procedure document should be read as a temporary supplement to these Terms of Business.

Terms of Business

We are A & B Clinics (UK) Ltd, trading as, Podiatry Station. These Terms of Business apply to in-clinic patient appointments, as well as remote sessions for online video or phone consultations. By accepting our services or purchase of goods, you the patient, contractually agree to the Terms of Business as laid out below. These terms may be amended and/or updated without any prior notice.

Patient Records / GDPR

We are registered with the ICO. Patient records are the property of, and will be retained by, Podiatry Station in the interest of patient welfare. We may also use this information to contact you with latest offers, news, and important information. Data is stored for a maximum period of 3 years. At the patients’ request, we can provide copies of personal information we hold. If the request is excessive, we may charge a fee for this service. We will not disclose any of your personal information to a third party for monetary gain.

Fees

Private healthcare is currently not subject to VAT at the current rate. However, VAT is payable at the standard rate for all products purchased, which fall outside of the specified appointment and service being provided. Treatment fees do not include consumables such as dressings, test kits, items for use at home. If we have reason to charge an administration fee, this will be a minimum of £25.

Treatment Plans & Costs

We are a private clinic and are not funded by the NHS. All consultations are chargeable, and we cannot provide free of charge assessments without a booked appointment. At an appointment, the patient will have their foot or nail problem assessed by a Podiatrist. A treatment plan will be agreed with the patient before treatment commences. By accepting treatment, the patient is providing their consent to our services. The cost of the treatment will be in line with the clinics current price list.

Health & Safety

Patients should not be accompanied by friends or family into the treatment room unless:

  • The patient is below 18 years of age, and the accompanying person is a parent / legal guardian
  • The patient is elderly or requires assistance, and the accompanying person is a registered carer
  • The patient cannot communicate in English, and the accompanying person is a translator

No pets are allowed in the clinic. No smoking is permitted in the clinic. Children must always be seated.

Payment Terms

Invoices must be settled immediately. We do not offer credit terms. All appointments are payable in advance and in full at the time of booking. Special orders for products such as orthotics/insoles, must also be paid for, in advance and in full. All payments are paid in line with our cancellations and missed appointments terms (as set out below).

Health Insurance Payment Terms

Prices through private healthcare insurance providers will vary, and the clinics standard rates do not apply. Please check with your insurance provider directly for prices and treatment information. Patient photo identification and proof of address is required prior to the start of each episode/treatment plan. Once the patient has attending an appointment, we will bill the insurer directly. The patient always remains fully responsible for the fee. In case of non-payment (in full or in part) by the insurer, the amount owed will need to be paid by the patient immediately, upon demand. A payment request will be sent by email, or we will telephone you, where there is no email address registered. However, if we do not receive payment promptly, we will send postal demands or reminders, which are each subject to a £25 admin fee. Failure to pay will result in legal action for recovery. Health insurance providers do not pay for cancelled appointments, non-attendance, or consumables. The patient is liable for these costs in line with the clinic’s terms. All other Terms of Business apply as per this document.

Payment Methods

Over the Phone – Debit Card/Credit Card/AMEX

In Clinic – Cash/Debit Card/Credit Card

Discounts/Promotions & Gift Vouchers/Coupons

Gift vouchers are valid for 1 year from the date of purchase and can only be redeemed for treatments/services at Podiatry Station Edgware. Vouchers cannot be used for purchase of goods and have no cash value. Gift voucher purchases are strictly non-refundable and non-transferable. One promotion or discount can be used per transaction. All discounts and promotions are available to private paying patients only and cannot be used against healthcare insurance invoices.

Cancellation

All cancellations must be received a minimum of 48-hours prior to the appointment time. Cancellations made less than 48-hours prior to the appointment time will be subject to a 50% or £25 (whichever is greater) cancellation charge.

Missed Appointments

Failure to attend an appointment is subject to a 100% charge of the appointment cost.

Conduct

We aim to run a professional, polite, and friendly service. Therefore, we expect the same from our patients and anyone else related to the patient who may be present throughout an appointment. We take abuse and rude behaviour very seriously. This will not be tolerated, and no future appointments will be made available if any such situations occur, especially where we feel threatened. In some cases, we will not hesitate to report such behaviour to the Police for investigation.

Disputes

We hope you never have reason to complain. However, if you feel that there is something you wish to complain about, please direct your comments in writing within 3-days from your appointment, to The Clinic Manager, Podiatry Station, 10 Station Road, Edgware, Middlesex HA8 7AB. Any dispute regarding consultation, diagnostic or treatment should be raised immediately with the Podiatrist at the time of your appointment, or within 48-hours at the very latest.

Are you suffering from toenail or foot problems?

See a specialist at Podiatry Station