We are A & B Clinics (UK) Ltd, trading as Podiatry Station. These Terms of Business apply to in-clinic patient appointments, as well as remote sessions for online video or phone consultations. By accepting our services or purchase of goods, you, the patient, contractually agree to the Terms of Business as laid out below. These terms may be amended and/or updated without any prior notice.
Patient records / GDPR
We are registered with the ICO. Patient records are the property of, and will be retained by, Podiatry Station in the interest of patient welfare. We may also use this information to contact you with latest offers, news, and important information. Data is stored for a minimum period of 3 years, without any set maximum time. At the patients’ request, we can provide copies of personal information we hold. If the request is excessive, we may charge a fee for this service. We will not disclose any of your personal information to a third party for monetary gain.
Fees
Private healthcare is not subject to VAT in the United Kingdom. Therefore, we are not VAT registered and do not charge VAT. Treatment fees do not include consumables such as dressings, diagnostic tests, or items for use at home. If we have reason to charge an administration fee, this will be a minimum of £30.
Treatment Plans & Costs
We are a private clinic and are not funded by the NHS. All consultations are chargeable, and we cannot provide free of charge assessments without a booked appointment. At an appointment, the patient will have their foot or nail problem assessed by a podiatrist. A treatment plan will be agreed with the patient before treatment commences. By accepting treatment, the patient is providing their consent to our services. The cost of the treatment will be in line with the clinic’s current price list.
Health & safety
Patients should not be accompanied by friends or family into the treatment room unless:
- The patient is below 18 years of age, and the accompanying person is a responsible adult such as a parent, legal guardian, or carer.
- The patient requires mobility assistance.
- The patient cannot communicate in English, and the accompanying person is a translator.
No pets are allowed in the clinic. No smoking is permitted in the clinic. Children must always be seated.
Paediatric podiatry
As a specialist children’s foot clinic, we request that all patients under the age of 18 are accompanied to their appointment by a responsible adult such as a parent, legal guardian, or carer. Children under 18 that arrive unaccompanied will be refused treatment, and a refund for the failed appointment will not be provided.
Self-paying payment terms
Invoices must be settled immediately unless a payment plan has been agreed through GoCardless. All appointments are payable in advance and in full at the time of booking. Special orders for products such as custom orthotics, must also be paid for, in advance and in full. All payments are paid in line with our cancellations and missed appointments policy (as set out below).
Health insurance payment terms
Prices through private healthcare insurance providers will vary, and the clinic’s standard rates do not apply. Please check with your insurance provider directly for prices and treatment information. Patient photo identification and proof of address may be required prior to the start of each episode/treatment plan. Once the patient has attended an appointment, we bill the insurer directly if we have a direct billing facility setup with your insurer. The patient remains fully responsible for the fee.
In case of non-payment (in full or in part) by the insurer, the amount owed will need to be paid by the patient immediately, upon demand. A payment request will be sent by email, or we will telephone you where there is no email address registered. However, if we do not receive payment within 3 working days, we will send a postal demand. Each postal demand is subject to a £30 admin fee.
Failure to pay will result in legal action for recovery. Health insurance providers do not pay for cancelled appointments, non-attendance, or consumables. The patient is liable for these costs in line with the clinic’s current fee list and self-paying payment terms. All other Terms of Business apply as per this document.
Future appointments will not be booked or fulfilled until all outstanding account balances are paid in full.
Payment methods
Over the phone: All major debit cards / credit cards, and American Express.
Online: All major debit cards / credit cards, and American Express.
In clinic: Cash, all major debit cards / credit cards, American Express, Apple Pay and Google Pay.
Payment Plans: Powered by GoCardless
Discounts/promotions & gift vouchers/coupons
Gift vouchers are valid for 1 year from the date of purchase and can only be redeemed for treatments/services at Podiatry Station Edgware. Vouchers cannot be used for purchase of goods and have no cash value. Gift voucher purchases are strictly non-refundable and non-transferable. One promotion or discount can be used per transaction. All discounts and promotions are available to self-paying paying patients only and cannot be used against healthcare insurance funded invoices.
Cancellations
We request that you provide a minimum of 48-hours’ notice to cancel or reschedule an appointment. Notice to cancel or reschedule provided less than 48-hours prior to the appointment time will be subject to a 100% cancellation charge.
Late Arrivals & Missed appointments
Failure to attend an appointment is subject to a 100% charge of the appointment fee. If you are running late for your appointment, please contact, and inform the clinic as soon as possible. We allow patients up to a maximum of 10 minutes for late arrivals, after which we will not be able to see you and a new appointment must be booked. Late arrivals are classed as missed appointments and are also subject to a 100% charge of the appointment fee.
Conduct
We aim to run a professional, polite, and friendly service. We request the same approach from our patients and anyone else related to the patient who is present at an appointment. We take abuse and rude behaviour very seriously. This will not be tolerated, and no future appointments will be made available if any untoward situations occur, especially where we feel threatened. In some cases, we will not hesitate to report such behaviour to the police for investigation.
Disputes
We hope you never have reason to complain. However, if you feel that there is something you wish to complain about, please direct your comments in writing within 3 days from your appointment to: The Clinic Manager, Podiatry Station, 125 Burnt Oak Broadway, Edgware, HA8 5EN. Any dispute regarding consultation, diagnosis or treatment should be raised immediately with the podiatrist at the time of your appointment, or within 48 hours at the very latest.
