The health and safety of both, our patients and staff is paramount. Infection control standards at Podiatry Station have always been high, and we are proud to operate from a clean and modern facility. However, additional measures are being implemented due to the COVID-19 pandemic and will remain in place until further notice. This document provides extensive information to our patients and must be agreed to, in conjunction with our standard Terms of Business.
To ensure we are fully compliant, we are implementing these policies and procedures in line with advice provided by The College of Podiatry and Public Health England. However, this is not limited to their advice, and we have made some important decisions of our own.
To avoid cross over and to allow for additional cleaning, an extra 15-minute timeslot will be added to the end of each appointment, allocating enough time to maintain infection control.
Between each appointment we will disinfect the following, as necessary:
All staff will wear the following:
We will carry out a health check with the patient over the phone, to ensure the patient meets the current criteria for treatments permitted to be carried out in the “Decision Tree for Independent Practitioners” and the “Treatment Grid during COVID-19” (as supplied to members by The College of Podiatry). Patients who are particularly vulnerable or at risk are to be given priority and be seen at the start of the session.
By booking an appointment, the patient will be providing consent to attending the appointment. By attending the appointment the patient agrees that to the best of their knowledge they have not had signs or symptoms of Coronavirus (COVID-19), and have not come into contact with anyone known to have had signs or symptoms of Coronavirus (COVID-19). Symptoms and signs include a cough, high temperature, and loss of smell/taste. If a patient’s health changes between the time of booking the appointment and attending the appointment, the patient must inform Podiatry Station immediately and not attend the appointment.
We will not be accepting any cash payments, and we request all patients to pay for their appointment by card over the phone, at the time of booking where possible.
After temporarily closing more than 2-months ago, we are now back and open to treat those in urgent need. Following the advice given by Public Health England, and guidelines issued by The College of Podiatry, we are now able to treat those patients that fall within certain categories. Health and safety is paramount, so we will be introducing extra measures within the clinic to protect everyone. Patients can find out more about the changes being implemented on our website under ‘Coronavirus (COVID-19) Clinic Policy & Procedure’.
If you need to see a Podiatrist, please contact us and we will carry out a health check to confirm if we are able to offer you an appointment immediately. In the meantime, we are reviewing the situation on a daily basis, and will release updates on our website, by email and via our social media channels, when a change occurs. As soon as we are informed that we can treat non-emergency/routine patients, we will not waste time to inform you, as long as we also feel it is safe to do so.
We continue to offer online video and phone consultations!
Please note, we are still contactable as usual by telephone on 0203 327 0194, or by email at email@example.com.
If you wish to discuss anything, require advise, or just want to have a chat, please feel free to get in touch with us. We are here to help!
Don’t give up… continue to stay safe, hopeful and happy. We will get through this!
Looking forward to returning to normality and seeing all our lovely patients soon…