The health and safety of both, our patients and staff is paramount. Infection control standards at Podiatry Station have always been high, and we are proud to operate from a clean and modern facility. However, additional measures are being implemented due to the COVID-19 pandemic and will remain in place until further notice. This document provides extensive information to our patients and must be agreed to, in conjunction with our standard Terms of Business.
To ensure we are fully compliant, we are implementing these policies and procedures in line with advice provided by The College of Podiatry and Public Health England. However, this is not limited to their advice, and we have made some important decisions of our own.
To avoid cross over and to allow for additional cleaning, an extra 15-minute timeslot will be added to the end of each appointment, allocating enough time to maintain infection control.
Between each appointment we will disinfect the following, as necessary:
All staff will wear the following:
We will carry out a health check with the patient over the phone, to ensure the patient meets the current criteria for treatments permitted to be carried out in the “Decision Tree for Independent Practitioners” and the “Treatment Grid during COVID-19” (as supplied to members by The College of Podiatry). Patients who are particularly vulnerable or at risk are to be given priority and be seen at the start of the session.
By booking an appointment, the patient will be providing consent to attending the appointment and receiving treatment. By attending the appointment the patient agrees that to the best of their knowledge they have not had signs or symptoms of Coronavirus (COVID-19), and have not come into contact with anyone known to have had signs or symptoms of Coronavirus (COVID-19). Symptoms and signs include a cough, high temperature, and loss of smell/taste. If a patient’s health changes between the time of booking the appointment and attending the appointment, the patient must inform Podiatry Station immediately and not attend the appointment.
We will not be accepting any cash payments, and we request all patients to pay for their appointment by card over the phone, at the time of booking where possible. Our standard cancellation and non-attendance terms strictly apply.
Please note, appointments are booked at the patients own risk. We accept no responsibility if a patient (or anyone accompanying the patient) becomes ill from attending the clinic.
During these uncertain times we continue to monitor advice issued by Public Health England, and guidelines provided by The College of Podiatry. In the meantime, we are open for to all patients, by appointment only.
We will continue to maintain health & safety to the highest level, and are unable to offer walk-in services. Patients can find out more about the changes we have implemented on our website under ‘Coronavirus (COVID-19) Clinic Policy & Procedure’.
If you need to see a Podiatrist, please contact us and we will carry out a quick health check over the phone. We will provide up-to-date information on our website, by email and via our social media channels should the guidelines change again.
Appointments will only be offered to patients who we feel are no risk to others!
You can contact us by telephone on 0203 327 0194, or by email at firstname.lastname@example.org
If you wish to discuss anything, require advice, or just want to have a chat, please feel free to get in touch with us. We are here to help!
Don’t give up… continue to stay safe, hopeful and happy. We will get through this!
Looking forward to returning to absolute normality and seeing all our lovely patients soon…